Frequently Asked Questions
WHAT IS SUPERFLUOUS MART?
Think of Superfluous Mart as your ultimate pit stop for vehicle transformation. Whether you are a classic automotive enthusiast hunting for OEM-type parts for your ride or a Gen-Z driver looking to level up your ride, matching the new trends, we’ve got the gear to make it happen.
We are India's fastest-growing online hub for premium, OEM-finish car accessories. Our massive Online inventory covers everything you need, like New-Age Trendy Accessories, Interior Upgrades, Exterior Upgrades, Automotive Lighting Setups for Interior as well as Exterior, Performance Upgrades, Custom Body Kits & More.
WHY SHOULD I PREFER SUPERFLUOUS MART OVER ANY OTHER ONLINE WEBSITES?
What differentiates Superfluous Mart from the rest is our doorstep delivery, top-quality, car-specific, and model-specific products. We offer a perfect blend of quality products and hassle-free delivery. In a nutshell, we have everything to cater to your car modification and accessorising needs to upgrade it to give it a “YOU” factor.
- The "Vibe" Check: From sleek 4K dashcams to "Beast Mode" Valvetronic exhausts, we bring the latest market trends directly to your screen.
- No Market Hopping: Skip the local shop hassle. Browse our specialised inventory for both new releases and discontinued car models from the comfort of your home.
- Doorstep Delivery: We provide safe, Pan-India shipping, so your upgrades arrive right at your door, ready for the next weekend project.
- Fast Checkout Process: (Go Kwik)
- Best Delivery Partner: (Delhivery Limited)
- Fast Payments: (Pay-U & PayPal)
At Superfluous Mart, we don't just sell parts—we help you build your dream machine with passion and precision without the hassle.
HOW TO BUY A PRODUCT FROM YOUR WEBSITE?
A key philosophy of our business model is ‘convenience’. To this end, we have made the process of buying a product simple. We have an automated order system. All you have to do is follow the simple steps.
- Select the things you need and add them to your shopping cart.
- Then, fill in the shipping & details,
- Hit the place order key, and allow us to handle the rest. We will reach out to you in no time.
- Get dynamically automated & Instant confirmation via email, SMS & WhatsApp.
- Get automated live tracking updates on your registered mobile number from the time of dispatch.
- Get an automated GST invoice via email as soon as the item is dispatched.
WHAT ARE THE DIFFERENT TYPES OF PAYMENT OPTIONS AVAILABLE?
To ensure payment flexibility, we offer multiple payment options such as Net Banking, QR Scan, UPI Payments, all major Credit Cards (Visa, Mastercard, American Express), EMI and More.
Indian consumers choose e-commerce websites primarily for two reasons: convenience and choice. Apart from that, there is one thing that they particularly demand is- safe, secure, and easy-to-use modes of payment- and these requirements are satisfied by Pay-U for Local Orders and by PayPal for Global Orders.
IN WHICH LOCATIONS DO YOU PROVIDE YOUR PRODUCTS AND SERVICES?
We have our logistics in place to reach out to customers all over the country. We deliver our orders to PAN India locations. We also ship globally from India.
WHO WILL DO THE INSTALLATION OF THE PRODUCT I JUST PURCHASED?
We offer basic styling accessories for cars that are easy to install, and you can go for a DIY option. If the product needs professional help, you can reach out to your nearest workshop or car accessories store.
We also provide appointment-based installation services in Noida, Uttar Pradesh. You can visit from any part of the world after booking a slot. For more details, visit: [link-tsm/EC Super Store]
WHAT ARE THE SHIPPING CHARGES?
- One of the major perks of choosing Superfluous Mart is that you can get most of the products delivered to your doorstep without paying any extra amount for shipping.
- Though big & large shipments have a minimal cost for chipping charges- Rs._____.
- Shipping charges on International Orders are charged according to the geo-location of the delivery address. Please fill in your address and see the live shipping charges bifurcation at the checkout page, before placing an order.
WILL THESE ACCESSORIES OR MODIFICATIONS AFFECT THE WARRANTY OF THE VEHICLE?
- Basic car accessories and plug-and-play modifications generally do not tamper with the vehicle’s warranty.
- You can also opt for an Accessories Cover by informing your insurance provider, providing the purchase invoice, and paying an additional premium to include them under an "Accessories Cover" add-on.
- For any specific queries or warranty-related inquiries, you can contact us at:
WhatsApp Chat: +91 9899111419
Call Support: +91 9899111766
E-mail: support@superfluousmart.com
WHAT IF I’M LOOKING FOR A PRODUCT THAT IS NOT LISTED ON YOUR WEBSITE?
If you do not find what you are looking for in our inventory, all you have to do is let us know, and we shall strive to get what you are looking for.
- WhatsApp Chat: +91 9899111419
- Call Support: +91 9899111766
- Write to us at: info@superfluousmart.com
HOW LONG DOES IT TAKE FOR THE DISPATCH OF A PARTICULAR ORDER?
- Usually, all orders are dispatched within T+2 Days.
- Maximum processing time is 15 days. If the order is not dispatched within 15days, the order will be marked cancelled, and the whole amount will be refunded through our automated system.
HOW LONG DOES IT TAKE FOR THE DELIVERY OF A PARTICULAR ORDER?
- The delivery time of items depends on two factors: the item size and the delivery area. We will give you an expected delivery time upon confirming your request for orders.
- Live-Tracking updates are sent via WhatsApp to your registered mobile number from the time of dispatch.
- It can generally take up to 5-6 working days of transition time for orders with a local shipping address.
- It generally takes up to 15-20 working days of transition time for orders with a shipping address outside India.
DO YOU HAVE A WARRANTY ON ALL YOUR PRODUCTS?
We have an inventory of over 3000 products from different sellers. Therefore, WARRANTY details vary from product to product. You can find the WARRANTY details on the product pages.
IS THIS ITEM REFUNDABLE?
We have an inventory of over 3000 products from different sellers. Therefore, the refund policy varies from product to product. You can find the REFUND policy on the product pages.
IS THIS ITEM RETURNABLE?
We have an inventory of over 3000 products from different sellers. Therefore, the Return policy varies from product to product. You can find the RETURN policy on the product pages.
How do I track my order?
- Once your order is dispatched, you will receive an email & SMS with a unique tracking link. You can click on Track My Order and paste the AWB Number.
- You can also track your package directly by logging into your Superfluous Mart Account and selecting "Order History."
- You will also receive live tracking updates via WhatsApp to your registered mobile number from the time of dispatch.
What if I never receive my order?
If your tracking status says "Delivered" but you haven't received your package, or if it has been delayed beyond our estimated window, please contact us at support@superfluousmart.com. We will work with the carrier to locate your items or issue a replacement.
HOW DO I GET IN TOUCH WITH YOU?
We’d love to hear from you! We understand the importance of being in touch with our valued customers. You can connect with us easily via the following channels:
- WhatsApp Chat: +91 9899111419
- Call Support: +91 9899111766
- E-mail: support@superfluousmart.com
We intend to offer seamless support Mon-Sat- 11:00 AM to 8:30 PM. We reply to all WhatsApp chats within 24 hours, if not immediately
Where are you located?
Our headquarters are located in the heart of Noida City, Uttar Pradesh. While we are primarily an online destination, we also cater to installation needs on an appointment basis!
Follow our social media for announcements on physical locations and hours.